Kennedia Connext

Customer Service Team Leader

Company

Client's information

Main Responsibilities

To lead a team of co-workers for attending to walk-in customers’ returns and exchanges.
To plan duty roster for the team.
To train staff on customer handling and to use the Inventory system.
To support the team members in processing exchanges/refunds when “overwhelmed”.
To support the team members by serving walk-in customers during “overwhelming” situations.
To replenish selling tools including, gift vouchers etc.
To be responsible for ordering of hardware, replenishing and maintaining of hardware room.
To assist in the Customer Service Back Office when calls are overwhelming.
To take on “escalated” cases/complaints

Requirements

Minimum 3 years Customer Service experience in a supervisory position(experienced in leading/coaching team member),preferably from a Retail/Service Industry
Proven leadership abilities and lead by example
Excellent communication and interpersonal skills
Strong enthusiasm and knowledge of home furnishings
Able to share knowledge and learning and build working relationships
Ability to bring out the best in co-workers and to motivate and develop the organisation
Ability to create an environment where the company values are a strong and living reality that embraces the diversity of co-workers and visitors
Computer literacy and good English communication skills to perform daily operations

Compensation

Attractive salary package will be offered to a successful candidate

For qualified candidates, please submit your updated CV directly to kritakarawin.n@kennediaconnext.com

Only short listed applicants will be notified.

Contact Us

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Thailand, call (+66)-81-989-8595
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